Broadway Plaza Parking Garage, Walnut Creek

Earlier this month, when I wrote about the potential chaos at the Broadway Plaza parking garage in downtown Walnut Creek after the switch to phone-only payment, I was hoping it wouldn’t be that bad. Unfortunately, over the weekend, it was exactly that bad.

As I was leaving, I saw a massive line at the main South Broadway exit, so I tried the Newell Avenue exit instead. It moved along for a bit, then completely stalled. An employee rolled up in a golf cart like help had arrived, but nothing changed. Soon that exit was backed up too, with cars clogging the other lane. After a lot of maneuvering, I finally managed to back up and get out through another machine.

Total headache, and it’s not even busy season. Be careful parking here.

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Broadway Plaza, Walnut Creek

Printed entry tickets are now a thing of the past at the Broadway Plaza parking garage in downtown Walnut Creek. Upon entry, your license plate is recorded along with the entry time. Although the three hour free parking remains, you’ll need to either register your plate via QR code to create an online account, or remember exactly when you entered, because if you’re one minute over 3 hours, and don’t pay online beforehand (and don’t have an account), upon leaving, you’ll need to apparently enter your phone number where you’ll get a link to pay online.

I have serious doubts as to how this is going to work and not result in massive backups. Supposedly there will be employees available to help out but we’ll see.

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